FAQ

Last updated: April 25, 2026

Below are answers to the most common questions about shopping with ModuGear.

1. Where is ModuGear located?

Our fulfillment center is located at:
3231 Lowry Rd, Los Angeles, California 90027, United States

2. How long does shipping take?

Shipping times depend on your location and selected method:

United States:

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

International:

  • Typically 5–8 business days (may vary by destination and carrier)

3. Do you offer free shipping?

Yes. We offer:

  • Free standard shipping on U.S. orders of $70 or more

  • Free international shipping to select countries (when available)

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your delivery in real time.

5. What is your return policy?

We offer a 30-day return policy on eligible items:

  • Items must be unused and in original packaging

  • Free return shipping is included

  • No restocking fees

For full details, please refer to our Return Policy.

6. Do you offer refunds?

Yes. Once your return is received and approved, refunds are issued to your original payment method. Processing may take 5–10 business days.

7. Can I change or cancel my order?

If your order has not yet been processed or shipped, you may request a change or cancellation by contacting our support team as soon as possible.

8. What payment methods do you accept?

We accept major credit and debit cards, as well as secure payment methods supported at checkout through Shopify.

9. Is my payment information secure?

Yes. All transactions are protected using SSL encryption and processed through secure, PCI-compliant payment providers.

10. Do you ship internationally?

Yes. We ship to many countries worldwide using reliable carriers such as DHL and USPS international services.

11. What should I do if I receive a damaged or wrong item?

Please contact us immediately with your order details and photos of the item. We will resolve the issue as quickly as possible.

12. How can I contact customer support?

You can reach us anytime:

📧 Email: Contact@ModuGear.shop
📞 Phone: +1 (936) 383-1645
📍 Address: 3231 Lowry Rd, Los Angeles, California 90027, United States

If you have any other questions, feel free to reach out. We’re here to help!